Got an error after update from 2.5.3 to 2.6.1

Helpdesk for my helpdesk software

Moderator: mkoch227

Post Reply
mustang325
Posts: 2
Joined: Fri Mar 13, 2015 10:48 pm

Got an error after update from 2.5.3 to 2.6.1

Post by mustang325 »

Script URL: http://www.hesk.com/
Version of script: 2.6.1
Hosting company: sweb.ru
PHP version: 5.3.29
MySQL: 5.1.73

After update from 2.5.3 to 2.6.1 I got messed up list of tickets
I fugured out if I use new file ticket_list.inc.php from 2.6.1 - I have this problem. If I restore older version of this file - 2.5.3 - then I see almost normal list, but I if I get into ticket - I can see only customer's text. None all staff's replies disappear

I also checked if update script (from install directory) finished DB convertation. It is, at least partly - I have all new fields and indexes. Perhaps second part of conversion is failed - update exisiting data

I'm not a professional in PHP and SQL, so the best way is script for phpMyAdmin that fix this situation, if not - at least direction where to look. My base is not huge - I can put it somewhere to check it out.

My small payment is Russian translation of HESK 2.6.1 is already published
Klemen
Site Admin
Posts: 10147
Joined: Fri Feb 11, 2005 4:04 pm

Re: Got an error after update from 2.5.3 to 2.6.1

Post by Klemen »

If you followed update instructions in the docs and update.php file finished, then the database must have been updated fully.

Mixing files between different versions is not recommended and will, of course, not work correctly.

Make sure you are using all the 2.6.1 files then let us know that exactly is wrong. Just "I got messed up list of tickets" doesn't say much, what exactly is wrong and how do you expect it to be?
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

Image You should follow me on Twitter here

Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...

Also browse for php hosting companies, read php books, find php resources and use webmaster tools
Post Reply