Show ticket owner to customer on page options

[ancientt]

I want customers who are seeing their ticket in the webpage to also see which staff member owns that ticket. I am sure I could modify the PHP to do this, but before I do, is there already a way to enable that? I haven't been able to find it.

[Klemen]

No, this is not something that can be enabled in HESK.

However, there is a function called hesk_getOwnerName() that will make this easy for you. Simply use this PHP code to print the owner name within the "ticket.php" file:

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hesk_getOwnerName($ticket['owner'])

An example within a <?php code block:

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echo hesk_getOwnerName($ticket['owner']);

And example within HTML code:

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<?php echo hesk_getOwnerName($ticket['owner']); ?>

[ancientt]

Perfect. That did exactly what I needed.