can't view 'Resolved, In Progress or On Hold' tickets

Forum dedicated to Mods for HESK created by Mike Koch

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outsourcedit
Posts: 1
Joined: Thu Feb 26, 2015 4:59 pm

can't view 'Resolved, In Progress or On Hold' tickets

Post by outsourcedit »

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Have Hesk 2.6.1 installed with Mods for Hesk installed. We can no longer view any tickets that have been marked with Resolved, In Progress or On Hold. The tickets are still there and if you have the Tracking ID you can see them but when you click the buttons to show the tickets in the main window, the buttons then just return to unchecked and the tickets don't appear. Tickets marked new, Waiting reply or Replied can be visible or hidden as normal.
Klemen
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Joined: Fri Feb 11, 2005 4:04 pm

Re: can't view 'Resolved, In Progress or On Hold' tickets

Post by Klemen »

Works fine in original 2.6.1, moving this to Mods for HESK forum :wink:
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mkoch227
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Joined: Wed Jul 04, 2012 3:37 pm

Re: can't view 'Resolved, In Progress or On Hold' tickets

Post by mkoch227 »

Mods for HESK is not yet compatible with HESK 2.6.1 (see the large black text at viewtopic.php?f=19&t=5188).
Mike, Lead Developer of Image HESK: A surprisingly simple, user-friendly and FREE help desk software with integrated knowledgebase.
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