Adding Ticket statuses

[mkoch227]

Unfortunately, I lost the cheat sheet when doing some server admin work, and I never had a backup made. However, I am planning on adding the ability to create custom statuses in the next release of HESK UI

[Klemen]

For your convenience, here are the changes I made for a customer who needed 3 new statuses added:
http://www.hesk.com/extras/new_status.zip

You will find code changes and SQL query for database update there. Modify to fit your requirements.

[alcazar]

Thanks for sharing.
Anyway, it could be a feature for Hesk 3.x, to create and manage status instead of hardcoded...

Have a nice weekend.

[hielkio]

Hi Klemen,

I used this change also and I'm very happy with it
Now the problem is, that I want to update to version 2.6.0, but can't get it to work at all.

After the update I get a Can't execute SQL error.

Can you tell me how I should update my installation?
At first I thougt the best thing to do is a clean install and import my old tickets, but there's no such function.

Thank you very much in advance!