Duplicate tickets

[keelyb1]

Script URL: http://www.strategicfishingsystems.net/ticket/
Version of script: unsure, sorry
Hosting company: Godaddy
URL of phpinfo.php: unsure, sorry
URL of session_test.php: unsure, sorry
What terms did you try when SEARCHING for a solution: duplicate, double

Write your message below:
When a user submits a ticket, a duplicate ticket gets posted, usually with a time stamp one minute later. Any idea how to resolve this?

[Klemen]

After knowledgebase suggestion or articles the "submit a ticket" form is automatically submitted. Because of the slight delay my guess is some of your customers click the "Submit a ticket" again resulting in duplicate tickets.

The solution would be to upgrade your help desk to the latest version as the submission process had improved since version 2.0 you use.