Email notifications

[ruffmeister]

All of a sudden email notifications on new tickets submitted to the creator and the admin have stopped. any way of checking Hesk as its not a spam issue.

[Klemen]

Nothing in the code changed so the problem is somewhere else, probably due to changes on the server?

[panjang8883]

Hi

I have a problem like this, from the index.php form, my customer need to fill up the email into the email section. But it don't works to domain like gmail or yahoo but it will work to domain other than gmail or yahoo example like my company domain

[Klemen]

Some hosting companies do not allow sending emails through PHP (running under system user "nobody") to third party domains (domain not hosted on the server).

If emails do arrive to your domain but not to others this is usually the case.

I doubt the hosting company will change their policy for you, so you could try sending email using a real email address:
1. create new email account, for example "support@yourdomain.com"
2. in HESK settings > Email tab > set "Send emails using: " to "SMTP Server" and enter email account details
3. test connection to make sure it works
4. in HESK settings > General tab > From email set the same email address, for example "support@yourdomain.com"
5. save changes and test

[panjang8883]

I already try and it works. Thank you so much.