[LOCKED] Mods for HESK "archive" Thread

[bastiaan.c]

Hi ... I am not a coder person. But I would try this:

Replace this: $ticket['ip']. ' ">'. $ticket ['ip']. '</a>

with this:

$ticket['ip']; ?>" target="_blank"><?php echo $ticket['ip']; ?></a>


Again, for me this is just trial on error

[jones]

Hi Mike,

I have found a small bug in NuMods.

When I assigns a ticket for me.
Does it still under Owner: Not assigned [Assign to Me]
and when I press the home. There are marked as it is me who is the owner.
And when I press the ticket again shows still below Owner: Not assigned [Assign to Me]

What can be the problem?

Image of ticket here: https://www.dropbox.com/s/xtljvfgpmdxac ... t.jpg?dl=0

Image of homepage here: https://www.dropbox.com/s/h3a66pwasa2s2xd/home.jpg?dl=0

Jones

[mkoch227]

Yep, definitely a bug, as the page isn't populating the Assign To dropdown at all I'll try to take a look into it soon (I'm working on another project at the moment)

[bastiaan.c]

Good info,

I tried everything.

Mike, can you give us a rough idea when you are able to fix this?
Thanks for all you do

[mkoch227]

Try putting single tick marks around the 1 in

Code: Select all

WHERE `active` = 1

so it looks like

Code: Select all

WHERE `active` = '1'

on line 422 (the active flag is a string enum containing '0' and '1').

[confignsk]

after upgrading to 1.5.0

When authorization as administrator get the message "Error: Your account is currently inactive. Contact an administrator for more information."

updated:
I beg your pardon. I do not truly fulfilled the update script. Everything works.

Custom field: date, you can expect? And if so, when?

[mkoch227]

Custom field: date, you can expect? And if so, when?

I'm not sure exactly what you're asking for. Can you explain your question a bit differently / more clearly?

[mkoch227]

Mods for HESK v1.6.0

Mods for HESK v1.6.0 has been released. I changed the name (again) to improve discovery of this mod outside of the PHP Junkyard forums. New features and bugfixes in this release:

• BUGFIX: The print ticket page now properly renders custom fields in groups of 3 per row, rather than all in one row.
• BUGFIX: The ticket view page for customers is now properly rendered when customer priority is turned off.
• BUGFIX: Assign-to drop down now shows active users (missing a ' mark around the 1 in the SQL query. Ticket view also shows assigned user under owner instead of "Unassigned".
• BUGFIX: Fixed the "Manage Help Desk Settings" permission (a file was still being ignored by git that should not have been).
• The Mods for HESK version number is now stored in the database, thus no longer requiring to replace the `modsForHesk_settings.inc.php` file unless actual functionality is added to that file.
• NuMods is now known as "Mods for HESK" to improve discovery by outside visitors.
• There is now a live demo available at http://mods-for-hesk.mkochcs.com/demo
• Upgrade logic for database updates has been improved.
• New tickets can be modeled after an existing ticket by clicking the "Create new ticket using contact information" button on any existing ticket. All contact fields plus custom fields will be copied over to the new ticket form.
• The customer will be emailed when a ticket has been marked as a "closed" status.
• The height of the "green bar" has been decreased, saving screen space.
• Admins now have the ability to restrict users from changing their notification settings.
• Notes can now be edited, rather having to delete and re-add them.
• Attachments can now be added to notes. Note attachments follow the same requirements as ticket attachments.
• Admins can now request emails for notes added to any ticket, not just tickets assigned to them.
• All links in a ticket now open in a new tab.

Note to All Users
There have been database modifications in this release, so all users must run the update script. Upgrade/installation instructions are available at http://mods-for-hesk.mkochcs.com

Manual Upgrade
If you would like to update your version of Mods for HESK manually (so you don't lose custom modifications, etc.), you can follow the diffs between the two versions at
https://github.com/mkoch227/Mods-for-HE ... 0...v1.6.0

Installation Instructions
Please visit http://mods-for-hesk.mkochcs.com for installation instructions.

[bastiaan.c]

Mike .... you are awesome. All seems to work fine. The attachment to the note is absolutely great!!!!
Also the help settings!!! Works perfectly fine, Also "Admins now have the ability to restrict users from changing their notification settings." is just great!!! This will help me a lot!
Thanks so much!

[Klemen]

Good work, Mike!

I wish I had released HESK 2.6.0 earlier as some features you added are also already included in 2.6.0 (like editing notes, note attachments, notification of closed tickets, ...) and it would save you from a lot of work. I will release the beta in December and will also provide Git patches so you can import the official changes to Mods for HESK if you wish.

[mkoch227]

I wish I had released HESK 2.6.0 earlier as some features you added are also already included in 2.6.0 (like editing notes, note attachments, notification of closed tickets, ...) and it would save you from a lot of work. I will release the beta in December and will also provide Git patches so you can import the official changes to Mods for HESK if you wish.

Whoops, well the beautiful thing about Git is that removing features is as simple as reverting the commits I probably won't patch up Mods for HESK until the stable version of 2.6.0 is released.

[jones]

Hi Mike,

Cool, with a new update:-)

Has a menu that does not work: admin / admin_settings.php (Settings)
Here comes only a white page when I click Settings ..

[mkoch227]

Turn debug mode on and refresh the page. Does anything show up? Also, did you run the update script when you updated?

[jones]

Hi Mike,

I have updated just like is stated on the page where I download 1.6.0 from.
How do I turn debug mode for?

I just tried to go into your website: https://numods.mkochcs.com/support.php (but get the error - 404 Not Found)

[mkoch227]

The link has changed to http://mods-for-hesk.mkochcs.com. For debug mode, in hesk_settings.inc.php, change $hesk_settings['debug_mode'] to 1.

Also, it doesn't run on https