code field in ticket feature idea

[jessar94]

i wanting to have a options to insert code When i respond a customer
type Like this field:

Code: Select all

 so staff can post code in the ticket

I hope you can add this in a feature version of hesk helpdesk

[Klemen]

I'm not sure what you mean? What are you trying to achieve?

[jessar94]

I'm not sure what you mean? What are you trying to achieve?

i take a virus case for exempel

My customer have a virus. i clear the computer with FRST program.

I gave a code to the customer like this for example:

Code: Select all

GroupPolicy: Group Policy on Chrome detected <======= ATTENTION
CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
FF Extension: Framed Display - C:\Users\ARNE\AppData\Roaming\Mozilla\Firefox\Profiles\uupm1cne.default\Extensions\{7012eec1-4f37-42d4-a2cd-26727494d248}.xpi [2014-10-22]
CHR HomePage: Default -> hxxp://astromenda.com/?f=1&a=ast_ir_14_43_ch&cd=2XzuyEtN2Y1L1QzuzytD0BtCtC0CzyyBtAyDtCyD0EtBtAyCtN0D0Tzu0StCtDtByCtN1L2XzutAtFyDtFtCtFyEtN1L1CzutCyEtBzytDyD1V1TtN1L1G1B1V1N2Y1L1Qzu2StDyD0Ezy0CtDtA0FtGyE0DyCtAtG0E0EyEtAtGyByEtDzztGtAyCtCtDzzzzzz0DtCtDzyyB2QtN1M1F1B2Z1V1N2Y1L1Qzu2S0A0EtCtD0E0B0BtCtG0FyBzzyDtGyE0AyD0AtGzz0C0BtCtGtByE0A0E0CyByEtCtCtDzyyB2Q&cr=727656275&ir=
CHR StartupUrls: Default -> "hxxp://astromenda.com/?f=7&a=ast_ir_14_43_ch&cd=2XzuyEtN2Y1L1QzuzytD0BtCtC0CzyyBtAyDtCyD0EtBtAyCtN0D0Tzu0StCtDtByCtN1L2XzutAtFyDtFtCtFyEtN1L1CzutCyEtBzytDyD1V1TtN1L1G1B1V1N2Y1L1Qzu2StDyD0Ezy0CtDtA0FtGyE0DyCtAtG0E0EyEtAtGyByEtDzztGtAyCtCtDzzzzzz0DtCtDzyyB2QtN1M1F1B2Z1V1N2Y1L1Qzu2S0A0EtCtD0E0B0BtCtG0FyBzzyDtGyE0AyD0AtGzz0C0BtCtGtByE0A0E0CyByEtCtCtDzyyB2Q&cr=727656275&ir=", "hxxp://rocket-find.com/?f=7&a=rckt_ir_14_28_ie&cd=2XzuyEtN2Y1L1QzuzytD0BtCtC0CzyyBtAyDtCyD0EtBtAyCtN0D0Tzu0SzytByDtN1L2XzutBtFtBtCtFtCyEtFyEtN1L1CzutCyEtBzytDyD1V1RtN1L1G1B1V1N2Y1L1Qzu2SyE0D0CtD0FtB0AtBtGyD0D0FtCtG0FtDtByBtGyD0E0FzytGtC0B0CyD0F0CyEtDtCyD0E0E2QtN1M1F1B2Z1V1N2Y1L1Qzu2StAzy0CyB0CyE0CyCtGtDtCtB0AtGzy0BzytDtGtCyC0FtAtGtA0DyE0EyEyCtByE0C0F0ByE2Q&cr=1292441813&ir=", "hxxp://www.google.com/"
CHR Extension: (Framed Display) - C:\Users\ARNE\AppData\Local\Google\Chrome\User Data\Default\Extensions\jhdblnopdjppgkagigdclfmkfhkedpen [2014-10-24]

This forum have a button named Code.
When i click on it, and i put some code and klick submit, can i see one generated box with my code inside.
I miss that funktion in hesk helpdesk.

Hope you understand what i'm mean.

[Klemen]

I see what you mean now.

At the moment HESK uses plain-text ticket messages so this is not an option.

If (when) HESK moves to HTML editor in the future, then yes, thing such as "Insert code" button can be added.