Logon redirect issue

[TCATKzoo]

Are there risks with posting these items??

Script URL:
Version of script:
Hosting company:
URL of phpinfo.php:
URL of session_test.php:

What terms did you try when SEARCHING for a solution:
redirect, logon redirect , track redirect

Write your message below:

I'm a brand new user. I have a configuration problem. As the agent, I get this ticket email:
----
Hello,

A new support ticket has been assigned to you. Ticket details:

Ticket subject: Customer needs process for workaround
Tracking ID: DGA-DM2-56EL

You can manage this ticket here:
https://{mydomain.com}//helpdesk/admin/admin_ticket.php?track=DGA-DM2-56EL&Refresh=31826
----
When I logon, I get redirected to:

https://helpdesk/admin/admin_ticket.php ... resh=31826

It should be redirecting to:

https://{mydomain.com}/helpdesk/admin/admin_ticket.php?track=DGA-DM2-56EL&Refresh=31826

I appreciate any help. Thanks!

TC

[Klemen]

Hello,

You probably have a mistyped URL address in HESK settings.

- login to admin panel
- go to "Settings"
- open the "Help Desk" tab
- verify that "Help desk URL:" setting matches the exact URL of HESK folder on your server, for example:
https://{mydomain.com}/helpdesk
- click "Save changes" at the bottom

Does that fix the issue with new email notifications?

[TCATKzoo]

Hi Klemen,

I am loving your software so far. Thanks for a great project.

My Help Desk URL is:

https://{mydomain.com}/helpdesk

When I logon to manage a ticket, I am getting directed to this:

https://helpdesk/admin/admin_ticket.php ... resh=51940

Do you need to know the real domain? I'm concerned about publicly posting too much. Do you need me to load and report any diagnostics?

Tony Clark

[Klemen]

Hi,

I would indeed need to see the help desk in action so try to determine what's going on (help desk URL and possibly login info for admin panel).

Feel free to send me any sensitive information in a private message (click the "PM" icon below my name right of this message).

[TCATKzoo]

This error was caused by a typo in the setup. It was then sent in an email for those tickets sent out while the typo was in place. Doublechecking the settings fixed the problem.