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What terms did you try when SEARCHING for a solution: email notification on autoclose
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Hi,
it's possibile to request new feauture: e-mail to customer when ticket is automatically closed?
Feature Request
Moderator: mkoch227
Re: Feature Request
It's on the "to do" list, yes, but can't really say when it will be added.
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here 
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Also browse for php hosting companies, read php books, find php resources and use webmaster tools
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peopleinside_it
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Re: Feature Request
Thanks for the reply.Klemen wrote:It's on the "to do" list, yes, but can't really say when it will be added.
Re: Feature Request
one feature request is sub-categories & importing knowledgebase articles and insert them into a ticketKlemen wrote:It's on the "to do" list, yes, but can't really say when it will be added.
( Sub-categories to enable following format (for example)
Hardware >Telephone, Computer, etc
Software > MS Office, Photoshop, etc )