Changing the priority which is standard

[jones]

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Hello,

How do I change the default priority as a case is created with?
If I wanted the cases to be created with another priority by default

Jones

[Klemen]

You can try changing number 3 in this code in file submit_ticket.php:

Code: Select all

$tmpvar['priority'] = $hesk_settings['cust_urgency'] ? intval( hesk_POST('priority') ) : 3;

3 = Low
2 = Medium
1 = High
0 = Critical