New Knowledgebase article error

Helpdesk for my helpdesk software

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NetMan
Posts: 8
Joined: Tue Oct 04, 2011 9:49 am

New Knowledgebase article error

Post by NetMan »

Script URL:
Version of script: 2.5.5
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:
knowledgebase article

Write your message below:

When adding a new article to the knowledgebase I click save and rather than it being added to the knowledgebase I am prompted to 'open or save manage_knowledgebase.php'
Kind Regards

NetMan
Klemen
Site Admin
Posts: 10147
Joined: Fri Feb 11, 2005 4:04 pm

Re: New Knowledgebase article error

Post by Klemen »

Have you modified any of the HESK files? Try the original unmodified ones.
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NetMan
Posts: 8
Joined: Tue Oct 04, 2011 9:49 am

Re: New Knowledgebase article error

Post by NetMan »

Thanks for the quick response Klemen.
Other than the header everything is original.
Kind Regards

NetMan
Klemen
Site Admin
Posts: 10147
Joined: Fri Feb 11, 2005 4:04 pm

Re: New Knowledgebase article error

Post by Klemen »

Hmm, strange. It would seem as if the server didn't properly process PHP files, but then the same error would appear with other files.

Any chance I could test it (you can send details over private message)?
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

Image You should follow me on Twitter here

Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...

Also browse for php hosting companies, read php books, find php resources and use webmaster tools
NetMan
Posts: 8
Joined: Tue Oct 04, 2011 9:49 am

Re: New Knowledgebase article error

Post by NetMan »

PM Sent.

Thank you again
Kind Regards

NetMan
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