HESK:
Is it possible to alert all Users when a new ticket is created?
Then once one of them logs in and views this ticket is assigned to them?
Then when any other agents logs in and views this ticket it will say that it is already assigned to "X User"?
Thanks!
-Nick
Assigning tickets
Moderator: mkoch227
Re: Assigning tickets
You can disable the "Auto-assign tickets" feature (admin panel > Settings > Help desk tab) and all users will be notified of new tickets.
A ticket can then be assigned by clicking the "Assign to me" link or replying to a ticket, simply viewing it does not suffice.
A ticket can then be assigned by clicking the "Assign to me" link or replying to a ticket, simply viewing it does not suffice.
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here 
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You should follow me on Twitter hereHelp desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...
Also browse for php hosting companies, read php books, find php resources and use webmaster tools