How can add special tag %%last_reply_staff%%.

[martman]

Hello Klemen,
We've one question for ask you about how to modify emails sent to customer (Now we used Hesk V.2.5.3).

We've one ticket related with many staff but we need to reply staff name for let customer know when we respond ticket, So we try to used special tag %%OWNER%%, the system show ticket owner name only.

How can add special tag %%last_reply_staff%%.

- http://www.hesk.com/knowledgebase/index.php?article=35
- new_reply_by_staff.txt

[Klemen]

You would need to fetch last replier details from database and add code to recognize the special tag to the functions inside inc/email_functions.inc.php

I'm afraid such code modifications are out of the scope of my support.