Email when marked as resolved

[cdthomas9]

Script URL: helpdesk.johnsonlumber.biz
Version of script: 2.5.3
Hosting company: in house
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: email marked resolved

Write your message below:
I would like the user who submitted the ticket to be emailed when the ticket is marked as resolved. I couldn't find anything regarding this, only that it's planned for 2.5 which we have installed.

[Klemen]

It has not been yet implemented, no.

However, if you feel confident with making changes to PHP files, you can try applying these changes I made for a client a while ago (HESK will then send an email to customer when a ticket is closed and to staff when it is re-opened):
http://www.hesk.com/extras/hesk253_email_closed.zip

It's a patch file, in short:
- "Index:" tells you which file to modify or create
- lines starting with "+" must be added
- lines starting with "-" must be deleted

[cdthomas9]

Excellent, thanks! I'll look through this and see if I can follow it, I'm not too bad going through code though I need some work in PHP