Deleting old staff

[TimPSNC]

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Is there a way of deleting old staff, and their tickets staying as assigned to them? As staff leave my number of users is increasing, but I don't want to delete them as their tickets will show as unassigned. I would prefer it to say that it was answered and is assigned to XX, but to be able to remove them from the list of users still.

Thanks

Tim

[alcazar]

Just look into "admin/manage_users.php" for the delete code and comment out the line(s) where the ticket is unassigned.

[Klemen]

Like Alcazar said. You can for example assign all tickets to default user (ID 1) when a user is deleted, by changing just the second occurrence of this code in admin/manage_users.php

Code: Select all

`owner`=0

to

Code: Select all

`owner`=1

[TimPSNC]

Can it be changed to keep their name, even though the user doesn't exist? I would still like to go back and see that this query was answered by XX, but not see them in the list of users everywhere.

[Klemen]

No, at least not with major changes to the DB structure. HESK fetches that info from the database staff entries.