Attachments in email outgoing from HESK

[grandfso]

Script URL: private
Version of script: 2.5.3
Hosting company: own
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: attachment, attachments

Write your message below:

When replying to a ticket, the support agent is able to add attachment to the email. HESK is then generating outgoing email with the message, and includes a link to the uploaded file on the webserver. Since my HESK is protected by .htaccess no customer will be able to grab that file.
I searched the settings in HESK to change it, but no joy yet.

I can think of 2 solutions:
1. Generate an outgoing email and physically attach the file to the email.
2. Use a service such as https://www.inkfilepicker.com/ to host the attachments and provide the link to the file hosted outside HESK.

This are just two ideas, maybe you would like to think about this for future versions.

thanks and regards, grandfso