Form question

Helpdesk for my helpdesk software

Moderator: mkoch227

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Lurking
Posts: 32
Joined: Sun Nov 28, 2010 4:57 am

Form question

Post by Lurking »

Script URL:
Version of script: 2.3
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:

Write your message below:

Hi,
When upgrading from 2.3 to 2.5.3, what happens to the form I created? I noticed "submit_ticket" is replaced in this upgrade. Form is quite long and I do not want to make anther if I don't have to.
Thank you, Larry
Klemen
Site Admin
Posts: 10147
Joined: Fri Feb 11, 2005 4:04 pm

Re: Form question

Post by Klemen »

If you modified any of the source files, any changes you made will be lost.

If you created custom fields using HESK settings (no changes to source code files), all those will remain intact.

In any way, make sure you backup old files and database before upgrading.
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

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Lurking
Posts: 32
Joined: Sun Nov 28, 2010 4:57 am

Re: Form question

Post by Lurking »

Thanks for your quick reply. This script has saved me much time diagnosing slot machines. Larry
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