Feature Request: Skip emails with certain string in subject

Helpdesk for my helpdesk software

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exo
Posts: 2
Joined: Thu Jan 17, 2013 2:13 pm

Feature Request: Skip emails with certain string in subject

Post by exo »

Script URL: https://support.mycitizen.net
Version of script: 2.5.4
Hosting company: own
no diagnostic scripts since this is a suggestion
What terms did you try when SEARCHING for a solution: email, subject, spam, junk
Write your message below:

This is a feature request that I believe would be helpful for more people: Many email providers mark spam and junk in the subject line, like "*****SPAM*****" or "*****JUNK*****" It would be a great enhancement if HESK could be configured to skip fetching these emails (don't delete them since they could be false positives). That way the spam senders would not receive a ticket confirmation - which would only tell them that the email address is working.
It could also be useful to check headers, for example if there is "X-Spam-Flag: YES".
The spam could then be sorted out and, if people wish, browsed manually if there is any wrongly catagorized message.
If the pattern for sorting our subjects can be more complex, you could also filter out "Out of office" etc.
Thank you!
Klemen
Site Admin
Posts: 10147
Joined: Fri Feb 11, 2005 4:04 pm

Re: Feature Request: Skip emails with certain string in subj

Post by Klemen »

Please use the appropriate forum for feature requests please, so they can be properly tracked and others can vote on them:
https://hesk.uservoice.com/forums/69851-general
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

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