Search Private KB Articles

[microcosm]

How do I setup HESK to search private knowledgebase articles when I am logged in?

Much appreciated,

Mike

[Klemen]

You need to use the private knowledgebase (the one accessible from the admin panel):
domain.com/hesk/admin/knowledgebaseprivate.php

[microcosm]

Thanks.

Mike

[snifty]

I just activated KB additionally to HESK and already wrote a couple of private and official articles.
But I do have the same problem that there is no search field when logged in. But this only happens when I have selected "Off" or "small box". With "large Box" it works. It should work with small box as well, shouldn't it?
I'm generally wondering if the search box should not always be enabled for logged in users (independet from the setting you set for the customers) because this would make the finding of desired article much easier.
Is there a way to do it?

Thank you!

[Klemen]

You are correct, it is an error. The "small box" setting hides search in admin panel, will fix it in the next release.

You can try manually overriding the setting for staff:

1. open admin/knowledgebase_private.php
2. find line

Code: Select all

require(HESK_PATH . 'hesk_settings.inc.php');

3. just BELOW that line add

Code: Select all

$hesk_settings['kb_search']=2;

4. save and upload to the server

This should always display the large search box in the private knowledgebase.

[snifty]

I'm happy that I can help you by finding bugs!

And thanks for the modification-hint in the code.