Modify dropdown lists in Hesk

[matthew01]

Hi

I am setting up to run hesk as our new Help Desk System, I am wanting to know where in the php files or Database where I can change Priority Dropdown List and also other drop downlists as I want to add a few things and remove a few things.

The Administrator account that is created when hesk is installed I want to remove this from the list of Assign to as I want to have one Administrator account that no one can get access to except me for updating hesk and making changes. Can this be done?

Matthew

[Klemen]

You can rename existing priorities in the language/en/text.php file or hide them from the customer ("show customer priority" in Settings), but adding new ones is more tricky and requires the code to be modified in several places. I do believe there were some instructions posted on the "mods" forum if you want to search it.

Other drop down fields are editable in different places, for example users on the "Users" page, categories on the "Categories" etc...

There is no built-in way of removing users from the list, but you can rename the "Administrator" user to your own username and just use that account as yours, can't you?