Assign to multiple owners

[Hesk Learner]

What terms did you try when SEARCHING for a solution: Google , phpjunkyard.com

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Hi ,

I want to know how can I assign a ticket to multiple selected users who are managing the same category, but only the users I selected can see the ticket that I assigned to them , and the unselected users cannot see it.
For instance, if I selected 3 specific users out of 8, only the 3 can see the ticket that I assigned to them; and if I selected 5 only them can see it and so on.

How I can apply it and what modifications I need to do in the script.

Thank you in advance

[mkoch227]

First off, please not the orange notice when you are on the new topic/post screen: "Please don't post "IS THIS POSSIBLE?" type questions. Read why...".

Anyhoo, yes this is possible, however it is a lot of work. If you wanted to incorporate this, you'll need to:


* Create a database table to hold ticketID to Users, to assign ownership
* Create a way to obtain all owners for a given ticketID
* Create a way to assign multiple users for a given ticketID


I personally have no use for this, so I'm unable to assist you. Good luck!

[Hesk Learner]

Thank you very much for your reply and my apologies for not noticing the "Is possible note", I edited my post.