Autofill EmailId and Name

[subairmk]

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I have my staff working on HELP Desk
My issue is as follows:

If the staff click on New Ticket

The name and email fields in the "Insert a new ticket" form should be autofilled the respective username and email-id and this should be disabled for editing.

Please help me on how this would be done

[Tinydan]

Is this the new ticket page accessed through the admin panel or on the default home page?

[dr_patso]

If the staff click on New Ticket

Since subairmk says the above, I assume it's in the admin panel. It may be a misunderstanding.

If the staff click on New ticket, that name and e-mail field on the /admin/new_ticket.php page are meant to be the client/customer so there would be no way to auto populate that field. The name and address field is not for the hesk USER/Staff, that is what the "Owner: Assign this ticket to" drop down box is for.