How to switch off first email to customer

[bastiaan.c]

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Version of script: 2.5.2
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How to switch off first email to customer after sending a ticket?

The system should still send an email

thanks

[Klemen]

Delete this from submit_ticket.php:

Code: Select all

hesk_notifyCustomer();

[bastiaan.c]

Hi Klemen, thanks,

Still the first email comes in. Any other file to edit?

Thanks

[Klemen]

How is the ticket being generated? Admin interface, POP3 fetching, customer interface...?

[bastiaan.c]

POP3 fetching

[Klemen]

That's important information

In this case you need to delete the same code from "inc/pipe_functions.inc.php"

[bastiaan.c]

Thanks Klemen,

It works!!