HESK help required for session expired

[leospace]

Write your message below:

We are facing session expired for our URL : support.leospace.com/admin
We tried to do below

Click the CLICK HERE FOR PAGE 2 link. If you get "$_SESSION['test'] is set to: FALSE" contact your hosting company and ask them to check why PHP sessions aren't working normally. If you get TRUE instead of FALSE the problem is something else, try searching for help PHPJunkyard Support forum.

Answer is True and still we are facing problem.

Kindly help us to sort out this problem.

Regards

HItesh

[Klemen]

Did you open and save any of the HESK files?

When I look at the HTML source of the login page I see all kinds of empty lines that should not be there with original HESK files. These empty lines are probably breaking HTTP headers that HESK sends.

You should be able to confirm that by changing

Code: Select all

$hesk_settings['debug_mode']=0;

to

Code: Select all

$hesk_settings['debug_mode']=1;

in your hesk_settings.inc.php file. After this change you will probably see a bunch of "Headers already sent" error messages in HESK pages.

To fix the issue I would try uploading all the original HESK files again to the server (except hesk_settings.inc.php) - in ASCII mode.

[leospace]

Hi,

I have done re installation again but same error message again.

You can check the same..

Regards

Hitesh

[Klemen]

Please upload phpinfo and session test files to your server and post a link:
viewtopic.php?f=13&t=138

[leospace]

Hi,

Have uploaded the files. Link mentioned below

http://support.leospace.com/session_test.php
http://support.leospace.com/phpinfo.php

Have uploaded in binary mode.

FTP details mentioned below
(DELETED)

Awaiting for your reply ASAP.


Regards

Hitesh

[Klemen]

NEVER post FTP information on a public forum! Anybody can read this so I would strongly recommend changing your passwords.

All the files (except images) need to be uploaded in ASCII mode, not binary! Uploading original files in ASCII fixed the issue.

[leospace]

Hi,

Am trying this at my end. Believe me that it was working fine all this months. But suddenly it started giving this error message.

Will try to upload in ascii mode. In case if problem is not resolved, can you do the needfull and make it working. I can share my details on your mail ID.

Regards

Hitesh

[leospace]

Hi,

Have uploaded using ascii mode
we are facing the same issue.
support.leospace.com/admin

[Klemen]

Well it can be just one of two things:

1. a server-side setting is causing the problems

- or -

2. HESK files have been modified (by the server, during upload, ...)

At this point to troubleshoot further I would need to connect to the server and do the troubleshooting there, but that would require purchasing my installation service (refunded if I cannot get it to work):
https://www.hesk.com/install.php

[leospace]

Hi,

Have managed to install on other server and its working now. Will let you know if I require your service.

Thanks again.

Regards

Hitesh