Assign to tech on Resolve

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candrews
Posts: 3
Joined: Thu Oct 24, 2013 7:49 pm

Assign to tech on Resolve

Post by candrews »

A feature suggestion (if it does this already, please let me know how).
I figure that if I have an unassigned call that I enter notes on, and click it Resolved, it is closed, but does not show on my stats.

Is there any plans to add the option to auto assign on resolve without having to assign first?

Thanks!
Klemen
Site Admin
Posts: 10116
Joined: Fri Feb 11, 2005 4:04 pm

Re: Assign to tech on Resolve

Post by Klemen »

At the moment you need to either post a reply or assign the ticket to yourself, but will consider adding such a function to the next version.
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