Status Change Issue

[candrews]

Ok, so when I as staff create a new ticket and enter the info, at the bottom it is auto selected to Open the call after create. Once opened, I enter a note and select to Close the call. The call never closes, it still appears on the list of open calls as Status New. I have to open again and change to Resolved. Should the 'Close this Ticket' not set it to resolved?

[Klemen]

"Add note" and "Change status to" are two different forms and cannot be used simultaneously I'm afraid.