Hesk 2.5.2 , i cannot add notes

Helpdesk for my helpdesk software

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siomosp
Posts: 17
Joined: Tue Jun 04, 2013 3:59 pm

Hesk 2.5.2 , i cannot add notes

Post by siomosp »

Script URL: http://www.stickit.gr/HelpDesk/
Version of script: 2.5.2
Hosting company:
URL of phpinfo.php: http://www.stickit.gr/del_infophp.php
URL of session_test.php: http://www.stickit.gr/HelpDesk/admin/session_test.php
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Write your message below:
Hello ,
after upgrading to 2.5.5 i cannot add notes to messages
Any ideas?
Klemen
Site Admin
Posts: 10147
Joined: Fri Feb 11, 2005 4:04 pm

Re: Hesk 2.5.2 , i cannot add notes

Post by Klemen »

Looks like you are missing the "hesk_javascript_v25.js" file.

Make sure you upload all HESK 2.5.2 files except those mentioned in the docs (header/footer and hesk_settings.inc.php).
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siomosp
Posts: 17
Joined: Tue Jun 04, 2013 3:59 pm

Re: Hesk 2.5.2 , i cannot add notes

Post by siomosp »

You are right ,
at upgrade , i renamed the hesk_javascript_v24.js and i renamed hesk_javascript_v25.js also , by mistake.
It is fine know , THANKS a lot
( Please , add the option to edit notes at next upgrades!)

I would like to ask something more.
I think that adding HelpDesk tickets to my google site map it would improve my SEO.
If i am right , there is a way to do it?
If i am wrong , about improving seo , (by including help desk tickets at my sitemap) , please let me know it.
Thanks again!
Klemen
Site Admin
Posts: 10147
Joined: Fri Feb 11, 2005 4:04 pm

Re: Hesk 2.5.2 , i cannot add notes

Post by Klemen »

No need to add anything to sitemap.

If you have a link to your help desk from your website, Google will be able to find and index all public help desk pages.

Adding tickets (links with ticket.php?track=XXX-XXX-XXXX) is not a good idea, because any private information stored in ticket will become publicly available and these protected pages will also become available to spambots.
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

Image You should follow me on Twitter here

Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...

Also browse for php hosting companies, read php books, find php resources and use webmaster tools
siomosp
Posts: 17
Joined: Tue Jun 04, 2013 3:59 pm

Re: Hesk 2.5.2 , i cannot add notes

Post by siomosp »

Thanks a lot for your detailed answer
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