need not change the status automatically when replying ticke

[conex]

hi
anyone know how to do in order to maintain the state of the ticket when responding to it and that does not change replied

for example, if the ticket status is "NEW" to maintain their new status after being answered and that does not change

thank you very much

[Klemen]

If you want customer replies to not change status you would delete this exact code from "reply_ticket.php" and "inc/pipe_functions.inc.php"

Code: Select all

`status`='{$ticket['status']}',

If you want staff replies to not change status, then delete this from "admin/admin_reply_ticket.php"

Code: Select all

`status`='{$new_status}',

[conex]

Oh..thx a lot.
I will try today.

[conex]

works perfectly, thank you very much for the prompt reply: D