Forgot Ticket List

[rgaspar]

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Hello Guys,
I'm having a little problem on the list of tickets. I changed the format of text / plain for text / html and template forgot_ticket_id.txt. The output list ticket is not separated by a line/ticket. Like....
ID: ....... Subject: .......... Status: ......... URL: ...........
ID: ....... Subject: .......... Status: ......... URL: ...........
......
...


Probably have to change something in this section:
File: Index.php
Section:

Code: Select all

	while ($my_ticket=hesk_dbFetchAssoc($res))
	{
		$name = $name ? $name : $my_ticket['name'];
$tid_list .= "
$hesklang[trackID]: $my_ticket[trackid]
$hesklang[subject]: ".html_entity_decode($my_ticket['subject'])."
$hesklang[status]: ".$my_status[$my_ticket['status']]."
$hesk_settings[hesk_url]/ticket.php?track=$my_ticket[trackid]$email_param
";
	}

	/* Get e-mail message for customer */
	$msg = hesk_getEmailMessage('forgot_ticket_id','',0,0,1);
	$msg = str_replace('%%NAME%%',$name,$msg);
	$msg = str_replace('%%NUM%%',$num,$msg);
	$msg = str_replace('%%LIST_TICKETS%%',$tid_list,$msg);
	
	echo 'LISTA    ' .$tid_list;
	exit();
	
	$msg = str_replace('%%SITE_TITLE%%',$hesk_settings['site_title'],$msg);
	$msg = str_replace('%%SITE_URL%%',$hesk_settings['site_url'],$msg);

Thanks for help me

Ricardo Gaspar

[rgaspar]

Hi,

Thanks, already found that changes have to do. Insert <br> below $hesk_settings[hesk_url]/ticket.php?track=$my_ticket[trackid]$email_param

Thanks

Code: Select all

while ($my_ticket=hesk_dbFetchAssoc($res))
	{
		$name = $name ? $name : $my_ticket['name'];
$tid_list .= "
				$hesklang[trackID]: $my_ticket[trackid]
				$hesklang[subject]: ".html_entity_decode($my_ticket['subject'])."
				$hesklang[status]: ".$my_status[$my_ticket['status']]."
				$hesk_settings[hesk_url]/ticket.php?track=$my_ticket[trackid]$email_param
				<br>
			";
	}