HESK do not save settings

[xcfw]

Script URL: Local LAN
Version of script: 2,5,1
Hosting company: local
URL of phpinfo.php: http://pastebin.com/UkKDErPw
URL of session_test.php: http://pastebin.com/UkKDErPw
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Hi, my hesk installation at LAMP with CentOS 6.4 do not saving settings in file hesk_settings.inc.php:

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[root@vrdm hd]# ls -la
total 248
drwxr-xr-x   8 apache apache  4096 Oct  5 19:41 .
drwxr-xr-x.  3 apache apache  4096 Sep 20 16:48 ..
drwxr-xr-x   2 apache apache  4096 Sep 29 02:11 admin
drwxr-xr-x   3 apache apache  4096 Oct  5 19:15 attachments
-rwxrwxr--   1 apache apache  3695 Aug  8 08:47 change_status.php
drwxr-xr-x   2 apache apache  4096 May 26 17:07 docs
-rwxrwxr--   1 apache apache  5437 Aug  8 08:47 download_attachment.php
-rwxrwxr--   1 apache apache  3427 Aug  8 08:47 file_limits.php
-rwxrwxr--   1 apache apache     0 May 26 17:07 footer.txt
-rwxrwxr--   1 apache apache     0 May 26 17:07 header.txt
-rwxrwxr--   1 apache apache 10625 Aug  8 08:47 hesk_javascript_v25.js
-rwxrwxrwx   1 apache apache  7019 Sep 29 02:02 hesk_settings.inc.php
-rwxrwxr--   1 apache apache 14270 Jun 18 16:58 hesk_style_v25.css
drwxr-xr-x   2 apache apache  4096 Jun 15 12:07 img
drwxr-xr-x  10 apache apache  4096 Sep 29 02:12 inc
-rwxrwxr--   1 apache apache 37157 Aug  8 08:47 index.php
-rwxr-xr-x   1 root   root      68 Oct  5 19:36 infos.php
-rwxrwxr--   1 apache apache 20139 Aug  8 08:47 knowledgebase.php
drwxr-xr-x   4 apache apache  4096 Sep 20 18:10 language
-rw-r--r--   1 apache apache   288 Oct 26  2010 path.php
-rwxrwxr--   1 apache apache  7574 Aug  8 08:47 print.php
-rwxrwxr--   1 apache apache  2395 Aug  8 08:47 print_sec_img.php
-rwxrwxr--   1 apache apache  3934 Aug  8 08:47 rate.php
-rwxrwxr--   1 apache apache   201 May 26 17:07 readme.html
-rwxrwxr--   1 apache apache  7457 Aug  8 08:47 reply_ticket.php
-rwxrwxr--   1 apache apache   323 May 26 17:07 robots.txt
-rw-r--r--   1 root   root     191 Aug 14  2005 session_test2.php
-rw-r--r--   1 root   root     282 Aug 14  2005 session_test.php
-rwxrwxr--   1 apache apache 13240 Aug  8 08:47 submit_ticket.php
-rwxrwxr--   1 apache apache  3326 Aug  8 08:47 suggest_articles.php
-rwxrwxr--   1 apache apache  4998 Aug  8 08:47 suggest_email.php
-rwxrwxr--   1 apache apache 27635 Aug  8 08:47 ticket.php

Even running script of permission setting from hesk installation didn't helped. Please advice, I've searched through whole internet, nobody knows about this problem, maybe it's because of my poor english, but I couldn't found any info.

Thank in advance.

[Klemen]

It's hard to say what is happening without being able to see and test.

Do you get any errors or anything? Does anything happen at all? Does the settings file get deleted/empty?

Two things I would try first is:

1. update your PHP (to at least 5.3.27 if not 5.4 or 5.5)

2. chmod hesk_settings.inc.php to 666 (-rw-rw-rw-)

[xcfw]

Hi,

Already rechmoded hes_settings file in 666, did not helped. When I want to save settings, there is only loading, and Hesk site wouldn't open anymore, untill I will restart apache. All the logs of apache is normal, no any errors. I can provide you teamviewer session to my PC, if you can find time to connect.

[Klemen]

Did you update PHP installation? It's possible a required function is missing or buggy in such an old version (5.3.3).

I am afraid I am able to connect to your computer and do the work myself only if an installation service is purchased:
https://www.hesk.com/install.php

[xcfw]

It's very sad, but this month I wouldn't have money at all. =(
Upgrading of PHP to 5.4 didn't help.
All I need from configuration of HESK is to set additional fields for a ticket.
Could you provide me example hesk_settings.inc.php, where shown all configuration types of additional fields? I didn't found anything like this by google, so maybe this info will give much benefit for HESK admins =)

[Klemen]

Here is an example of the settings file:

Code: Select all

$hesk_settings['custom_fields']=array (
'custom1'=>array('use'=>1,'place'=>0,'type'=>'text','req'=>1,'name'=>'Text name','maxlen'=>255,'value'=>'Default value'),
'custom2'=>array('use'=>1,'place'=>0,'type'=>'textarea','req'=>1,'name'=>'Large box name','maxlen'=>255,'value'=>'10#50'),
'custom3'=>array('use'=>1,'place'=>0,'type'=>'radio','req'=>0,'name'=>'Radio button name','maxlen'=>255,'value'=>'Option 1#HESK#Option 2#HESK#Option 3'),
'custom4'=>array('use'=>1,'place'=>0,'type'=>'select','req'=>0,'name'=>'Select box name','maxlen'=>255,'value'=>'Option 1#HESK#Option 2#HESK#Option 3'),
'custom5'=>array('use'=>1,'place'=>1,'type'=>'checkbox','req'=>0,'name'=>'Checkbox name','maxlen'=>255,'value'=>'Option 1#HESK#Option 2#HESK#Option 3'),
'custom6'=>array('use'=>0,'place'=>0,'type'=>'text','req'=>0,'name'=>'Custom field 6','maxlen'=>255,'value'=>''),
'custom7'=>array('use'=>0,'place'=>0,'type'=>'text','req'=>0,'name'=>'Custom field 7','maxlen'=>255,'value'=>''),
'custom8'=>array('use'=>0,'place'=>0,'type'=>'text','req'=>0,'name'=>'Custom field 8','maxlen'=>255,'value'=>''),
'custom9'=>array('use'=>0,'place'=>0,'type'=>'text','req'=>0,'name'=>'Custom field 9','maxlen'=>255,'value'=>''),
'custom10'=>array('use'=>0,'place'=>0,'type'=>'text','req'=>0,'name'=>'Custom field 10','maxlen'=>255,'value'=>''),
'custom11'=>array('use'=>0,'place'=>0,'type'=>'text','req'=>0,'name'=>'Custom field 11','maxlen'=>255,'value'=>''),
'custom12'=>array('use'=>0,'place'=>0,'type'=>'text','req'=>0,'name'=>'Custom field 12','maxlen'=>255,'value'=>''),
'custom13'=>array('use'=>0,'place'=>0,'type'=>'text','req'=>0,'name'=>'Custom field 13','maxlen'=>255,'value'=>''),
'custom14'=>array('use'=>0,'place'=>0,'type'=>'text','req'=>0,'name'=>'Custom field 14','maxlen'=>255,'value'=>''),
'custom15'=>array('use'=>0,'place'=>0,'type'=>'text','req'=>0,'name'=>'Custom field 15','maxlen'=>255,'value'=>''),
'custom16'=>array('use'=>0,'place'=>0,'type'=>'text','req'=>0,'name'=>'Custom field 16','maxlen'=>255,'value'=>''),
'custom17'=>array('use'=>0,'place'=>0,'type'=>'text','req'=>0,'name'=>'Custom field 17','maxlen'=>255,'value'=>''),
'custom18'=>array('use'=>0,'place'=>0,'type'=>'text','req'=>0,'name'=>'Custom field 18','maxlen'=>255,'value'=>''),
'custom19'=>array('use'=>0,'place'=>0,'type'=>'text','req'=>0,'name'=>'Custom field 19','maxlen'=>255,'value'=>''),
'custom20'=>array('use'=>0,'place'=>0,'type'=>'text','req'=>0,'name'=>'Custom field 20','maxlen'=>255,'value'=>'')
);

So the variables are:

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'use'=>0

0 = do not use the field
1 = use the field

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'place'=>0

0 place the field before "Subject" field
1 place the field after "Message" filed

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'type'=>'text'

text
textarea
radio
select
checkbox

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'req'=>0

0 = field is not required
1 = field is required

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'name'=>'Field name'

name of the field

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'maxlen'=>255

maximum length of text in text fields

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'value'=>'Default value'

for text and textarea: default value of the field (can be empty)

for select, radio and checkbox: possible values separated with #HESK#
(for example 'Option 1#HESK#Option 2#HESK#Option 3')



Hope this helps.