Submit Error with Wordpress Integration

[stikky]

Script URL: http://www.accessoryswamp.com/support/index.php?a=add
Version of script: n/a
Hosting company: Bluehost
URL of phpinfo.php: n/a
URL of session_test.php: n/a
What terms did you try when SEARCHING for a solution: wordpress

Write your message below:
I have installed Wordpress, and now I am trying to integrate Hesk into it. I've got most of it completed, i just can't figure out why the submit does not work. I cannot make another ticket, I have read/write enabled for the db user, tested that. I've tried to make a ticket through the admin panel, that does not work either. Do you think you could give me a hand?

http://www.accessoryswamp.com/support/index.php?a=add

[Klemen]

This could be due to all kinds of problems because of customizations, it's really not possible to say.

Try turning debug mode on in HESK settings and see if you get any error messages.

If your admin panel doesn't work you can manually turn debug mode to on by changing this in file hesk_settings.inc.php:

Code: Select all

$hesk_settings['debug_mode']=0;

to this:

Code: Select all

$hesk_settings['debug_mode']=1;

[stikky]

Thanks for the response.

I've enabled debugging mode.

[Klemen]

Some other part of the script (Wordpress maybe?) is probably suppressing errors.

See if you have any error_log files in your "support" folder.

If not, you will need to manually find where the problem lies by stopping code execution in the submit_ticket.php file. For example by adding something like

Code: Select all

die('OK to this line');

then moving it down the code until you get an empty page to locate the problematic code line.

I'm afraid that this troubleshooting will be up to you, I don't provide support for customizations.