E-mail notification of created or updated ticket

[sandereek]

Hello,

I am new to Hesk and I was wondering if HESK could notify a resolver or agent per e-mail if somebody has submitted a ticket or updated one.

Thanks for any help you can offer.

Cheers,

Sander Eek

[Klemen]

HESK already does that - when a ticket is submitted (or responded to by the customer), the assigned staff member receives an email notification (just the person assigned to the ticket, not all staff members).

If you are not receiving notifications then you may have email delivery problems:
http://www.hesk.com/knowledgebase/index.php?article=25