Using existing MySql db

[Damixa]

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Havent installed Hesk yet. Im evaluating at the moment.
Can I ask if theres a way of importing existing data from a previous (non Hesk) database?
I need to keep all existing tickets and resolutions

[Klemen]

I'm afraid not since each software uses a different kind of database structure.

You could for example hire a developer who would study your old software database structure and HESK database structure any perhaps come up with an import/convert script, but this is not something we can help with.

[Damixa]

Thanks Klemen,
So if I could amend the fields and maybe rename my old fields to your Hesk fields, I could upload all my existing data with say csv?

[Klemen]

I'm afraid it doesn't work that way. MySQL databases structures are completely different between software and not compatible - just renaming the fields will not work.

The only way to make this happen is to hire someone to write you a script to convert your old data into HESK MySQL format.