Display Category Name on Admin Home ("Ticket List") Page

[jcason]

Script URL:
Version of script: 2.2
Hosting company: self
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:
Category name ticket list

Write your message below:

On the main ("Home") Admin screen when you initially log in to the admin-side of our HESK help desk (the page that lists all non-Resolved tickets), I have successfully added a column that shows the ID # of the Category that the end-user selected. However, my supervisor wants that column to show the NAME of the Category instead of its ID #. I have mainly been working inside of the inc > ticket_list.inc.php file and the inc > prepare_ticket_search.inc.php file.

I have a fairly limited amount of php knowledge, but enough to have at least made the change stated above, as well as changed the way the Home screen initially sorts the tickets. Thank you in advance for any assistance you all can offer! (and yes, I know 2.2 is an outdated version of HESK, but the guy who was normally in charge of updating HESK and WAMP has left our office.)

[Klemen]

You will need to get a list of categories by ID and replace the values before showing them.

I am currently out of the country and can't give any detailed help, but if you search within the HESK mods forum I believe there have been some examples posted in the past.

[jcason]

I will search through the forums and hopefully find something that works for me. Thank you!