Ticket Number

Helpdesk for my helpdesk software

Moderator: mkoch227

Post Reply
sprinter
Posts: 3
Joined: Wed Sep 11, 2013 8:42 am

Ticket Number

Post by sprinter »

Script URL: http://www.nsu-quickly.de/helpdesk/
Version of script: 2.5.1
Hosting company:
URL of phpinfo.php: http://www.nsu-quickly.de/info.php
URL of session_test.php:
What terms did you try when SEARCHING for a solution:

Write your message below:
Hello,
Customer Tracking Number and email link don`t work but in admin area we can see the ticket
what can we do?
Klemen
Site Admin
Posts: 10147
Joined: Fri Feb 11, 2005 4:04 pm

Re: Ticket Number

Post by Klemen »

Hi,

Can you post a sample link that is generated and doesn't work?
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

Image You should follow me on Twitter here

Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...

Also browse for php hosting companies, read php books, find php resources and use webmaster tools
sprinter
Posts: 3
Joined: Wed Sep 11, 2013 8:42 am

Re: Ticket Number

Post by sprinter »

Yes, this is the email:

Sehr geehrte(r) test,

das Supportticket "test" wurde erstellt - es wird so rasch wie möglich bearbeitet.

Die Tracking-ID zur weiteren Nachverfolgung lautet: WZW-72Z-QJ7B

Der aktuelle Status des Tickets kann jederzeit unter nachstehender URL eingesehen werden:
http://www.nsu-quickly.de/helpdesk/tick ... resh=40892
sprinter
Posts: 3
Joined: Wed Sep 11, 2013 8:42 am

*solved* Re: Ticket Number

Post by sprinter »

ticket.php was damaged!
Post Reply