Assigned to (agent view)

[pmlanning]

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One of my techs has asked if he can see just his tickets that are assigned to him when he logs in and not all of them. I have poked around and I cannot find how to do that, or is it even possible?

Thanks much

[Klemen]

Assuming you are using the latest HESK version, this can be configured on the admin main page by each user individually.

1. Look at the "Show tickets" form
2. Click "More options"
3. In the "Show" line select just "Assigned to me"
4. Select "Options: Make this my default view"
5. Click "Less options" (to hide the expanded options"
6. Click "Show tickets"

This way the default admin page should only show tickets assigned to you.

Another way of doing it is similar as above, but selecting "Group by: Owner". This will show all tickets assigned to the owner on the top and others below.

[alcazar]

Shouldnt remove permission

Code: Select all

$hesklang['can_view_ass_others']='Can view tickets assigned to others';

do the trick too?
Thanks.

/* edit
If he really wants to see only his tickets, maybe removing

Code: Select all

$hesklang['can_view_unassigned']='Can view unassigned tickets';

too should help.
*/