Cannot export reply messages

Helpdesk for my helpdesk software

Moderator: mkoch227

Post Reply
dartman68
Posts: 1
Joined: Mon Sep 02, 2013 8:43 pm

Cannot export reply messages

Post by dartman68 »

Script URL:
Version of script: 2.5.1
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:

export messages; export full messages; export replies

Write your message below:

When exporting the tickets for use in another program I am not able to export the reply messages, just the original message. I have looked carefully at the settings options, and the export options and do not see a selection to export the full message history. Am I missing something?
Last edited by dartman68 on Wed Sep 04, 2013 2:21 pm, edited 1 time in total.
Klemen
Site Admin
Posts: 10147
Joined: Fri Feb 11, 2005 4:04 pm

Re: Cannot export reply messages

Post by Klemen »

Correct, only original ticket message is included in the report.

Full message with replies may be added in the future, but is currently not supported.
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

Image You should follow me on Twitter here

Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...

Also browse for php hosting companies, read php books, find php resources and use webmaster tools
Post Reply