Lost options under the reply box

Helpdesk for my helpdesk software

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TimPSNC
Posts: 41
Joined: Tue Jan 08, 2013 12:33 pm

Lost options under the reply box

Post by TimPSNC »

Script URL:
Version of script: 2.5.0
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:

Write your message below:
I've lost the reply options underneath the reply box in /admin/admin_ticket.php (Assign to self, close ticket etc). I've been playing around with the options and coding so probably have removed it myself, but I can't find where to put it back in. I haven't edited that page and the coding is still there, so I'm not sure how its gone.

Any help is greatly appreciated!
Klemen
Site Admin
Posts: 10147
Joined: Fri Feb 11, 2005 4:04 pm

Re: Lost options under the reply box

Post by Klemen »

You can try finding differences between your and original file:
https://www.google.com/search?q=find+di ... +two+files

You should look at the hesk_printReplyForm function inside admin_ticket.php, that's where the options are printed.
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TimPSNC
Posts: 41
Joined: Tue Jan 08, 2013 12:33 pm

Re: Lost options under the reply box

Post by TimPSNC »

I haven't changed that file at all though, so I'm not sure why its gone
Klemen
Site Admin
Posts: 10147
Joined: Fri Feb 11, 2005 4:04 pm

Re: Lost options under the reply box

Post by Klemen »

Perhaps CSS or invalid HTML code in header/footer is causing it to hide?

View the HTML source code in browser to see if you can find the checkboxes there.
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

Image You should follow me on Twitter here

Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...

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TimPSNC
Posts: 41
Joined: Tue Jan 08, 2013 12:33 pm

Re: Lost options under the reply box

Post by TimPSNC »

Thanks, it was some CSS I had added

Tim
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