Time taken to resolve a call/ticket.

[rasta]

Hi, the scripts seems to work great apart from my subject, I understand the time spent feature but I cant see how long it has taken to close the call?

It know's when it's opened and it knows when it is closed on put on hold, but this is not reflected in the reports?

[Klemen]

I'm afraid such reports aren't supported yet.

To do them properly one would need to modify the database structure because running reports with the current structure may be very resources intensive on large databases.