Mods & Suggestions

[alcazar]

After some years using Hesk we want to share some modifications we've done over the time (only the important ones).
Maybe Master Klemen can use some for upcoming versions

The Archive contains 4 Mod files:

• Maintenance Mode
• News
• Priority
• Vacation Mode

Note: The "Vacation Mode" Mod is a basic one. Staff can set their availabilty in their profile. If not available their is no manual assign of that staff.
It is up to Master Klemen to use and enhance this, like making it work for auto-assign and prevent email-notification etc.

The files are in Script-Modification-Format and should be self-explanatory.

/* edit
Fore the files see below, the hoster wasnt reliable
*/

[Klemen]

Thanks for sharing, much appreciated!

Version 2.5.0 is so close to beta (in final testing stages before beta is released) that I'm afraid this won't be included in 2.5, but definitely I have these things on my "to do" list.

[alcazar]

...

[danonee]

can u reupload ? i cant download it...

[alcazar]

/* removed
already possible in Hesk 2.6.0
*/

[alcazar]

Code: Select all

##############################################################
## MOD Title: Show Priority
## MOD Author: Alcazar < alcazardg@t-online.de >
## MOD Description: Shows the ticket priority in ticket details,
##                  no whether if customer can set it or not.
##
## Hesk Version: 2.6.0
##
## Files To Edit: 1
##                ticket.php
##
## Included Files:  n/a
##############################################################
## Before Adding This MOD To Your Hesk, You Should Back Up All Files Related To This MOD !
##############################################################
#
#-----[ OPEN ]------------------------------------------
#
ticket.php

#
#-----[ FIND ]------------------------------------------
#
		if ($hesk_settings['cust_urgency'])
		{

#
#-----[ REPLACE WITH ]------------------------------------------
#
//		if ($hesk_settings['cust_urgency'])
//		{

#
#-----[ FIND ]------------------------------------------
#
		}

		?>
		</table>

#
#-----[ REPLACE WITH ]------------------------------------------
#
//		}

		?>
		</table>

#
#-----[ SAVE/CLOSE ALL FILES ]------------------------------------------
#
# EoM

[alcazar]

Another small code change we did some time ago.
In standard hesk installation, the default admin (ID 1) cant be deleted - but he can be edited by other admins and even demoted.
If this is unwanted (so there is at least 1 admin around), just use the following:

Code: Select all

##############################################################
## MOD Title: Dont edit Default Admin
## MOD Author: Alcazar < alcazardg@t-online.de >
## MOD Description: By default the Default Administrator (ID 1) cant be deleted,
##                  but he can be edited. This mod doesnt allow edit nor delete,
##                  so there is at least 1 administrator in hesk.
##
## Hesk Version: 2.4.2
##
## Files To Edit: 1
##                admin/manage_users.php
##
## Included Files:  n/a
##############################################################
## Before Adding This MOD To Your Hesk, You Should Back Up All Files Related To This MOD !
##############################################################
#
#-----[ OPEN ]------------------------------------------
#
admin/manage_users.php

#
#-----[ FIND ]------------------------------------------
#
/* To edit yourself go to "Profile" page, not here. */
    if ($myuser['id'] == $_SESSION['id'])
    {
    	$edit_code = '<a href="profile.php"><img src="../img/edit.png" width="16" height="16" alt="'.$hesklang['edit'].'" title="'.$hesklang['edit'].'" '.$style.' /></a>';
    }
    else
    {

#
#-----[ AFTER, ADD ]------------------------------------------
#
	if ($myuser['id'] == 1) {
		$edit_code = ' <img src="../img/blank.gif" width="16" height="16" alt="" style="padding:3px;border:none;" />';
	}
	else {

#
#-----[ FIND ]------------------------------------------
#
    	$edit_code = '<a href="manage_users.php?a=edit&id='.$myuser['id'].'"><img src="../img/edit.png" width="16" height="16" alt="'.$hesklang['edit'].'" title="'.$hesklang['edit'].'" '.$style.' /></a>';
    }

#
#-----[ AFTER, ADD ]------------------------------------------
#
  }

#
#-----[ FIND ]------------------------------------------
#
function edit_user()

#
#-----[ FIND ]------------------------------------------
#
	/* To edit self fore using "Profile" page */
    if ($id == $_SESSION['id'])
    {
    	hesk_process_messages($hesklang['eyou'],'profile.php','NOTICE');
    }

#
#-----[ AFTER, ADD ]------------------------------------------
#
    if ($id == 1)
    {
        hesk_process_messages($hesklang['cant_del_admin'],'./manage_users.php');
    }

#
#-----[ SAVE/CLOSE ALL FILES ]------------------------------------------
#
# EoM

[gurdain]

Hi there,

Not too confident these work in HESK 2.5

Maintenance Mode: correct message shown to customer, however, staff members still able to see tickets, reply etc.

Vacation Mode: I'm unsure how to do the SQL part according to my prefix...so I haven't tried yet

News Mode: I get an error when I try and enable the knowledgebase (Error: Enter a news text)

Perhaps this is to do with the database require path not available in some of the php files.

I will reverse the changes...perhaps these features will be implemented in the next version, or the creator can find instructions for HESK 2.5

[gurdain]

Uh oh, blank page on hesk and hesk admin......

[Klemen]

Try enabling debug mode manually - in settings.inc.php change

Code: Select all

$hesk_settings['debug_mode']=0;

to

Code: Select all

$hesk_settings['debug_mode']=1;

Then see if you get an error message instead of a blank page. The error should tell you where the problem is (which line in which file).

[gurdain]

Alright solved my problem...sorry for posting my woe on here.
Disabled the mods suggested for now until Klemen integrates it into a newer version

[alcazar]

Hi there,

Not too confident these work in HESK 2.5

Maintenance Mode: correct message shown to customer, however, staff members still able to see tickets, reply etc.

Vacation Mode: I'm unsure how to do the SQL part according to my prefix...so I haven't tried yet

News Mode: I get an error when I try and enable the knowledgebase (Error: Enter a news text)

They should work with 2.5, at least they do on our page
For Maintenance, this is intended, customers cant open or view/reply tickets and in the acp the "new ticket" link will be removed. Tickets can still be viewed.
Maybe one can make it so, that with maintenance on only users set as administrators can login and will be shown the message (like its in forums). But this is outside me knowledge of php

As said vacation mode mod is a simple one and should be used on your own risk.
As for the SQL statement, if youre using the "hesk_" prefix just execute the statement, else replace the prefix with the one youre using.

News Mode: What should have this to do with the KB? News are shown above the KB in the index, yes, but there is nothing with activate or deactivate it.

[alcazar]

/* removed
already possible in Hesk 2.6.0
*/

[alcazar]

Some (sub-)versions ago you introduced the internal mail system, where staff can send each other "mails" (or pm as in forums).
But you can only select one user to receive the mail, it would be nice to select more to send the mail to.
Sometimes staff or administrators want to send the same mail to several users.
Is something like this planned for a future version (even if its Hesk 7 or so ) or will it stay unchanged?

Thanks and have a nice weekend.

[Klemen]

Yes, planned... for HESK version 6.5.8