Category Manager

[alcazar]

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Another suggestion for upcoming versions (2.5.x, 2.6 etc.)
Having a category/department manager could be nice. He can be set when editing/creating a category
(i. e. by an administrator).
The manager will have permission to view/edit/reply/assign ALL tickets within his category
(regardless of his own permissions set). If he wants to view or move a ticket from/to another category where he is not manager, he will need the accordingly permissions.
What you think of folks?

[Klemen]

Something like this is planned, yes.

Don't ask when, because I really cannot say

[alcazar]

Dont wanted to start a new thread about and since its related to Categories/Departments anyway...

Me has seen in another ITS script (which is assumed to be dead) that they have the possibilty of ticket control category-wise.
Meaning, for each category/department you can define what users/groups can do here, like read tickets, edit tickets, edit replies, delete, close, move etc.

Me is not asking to add it in hesk, just what you think of this.

[Klemen]

Indeed something to add to HESK, but this will probably wait for the next large rewrite/redesign (version 3.0).

[alcazar]

Just to add to the suggestion about permissions.
Yes, me knows several scripts that set ticket permissions per category/department.
As said, its maybe something for the mysterious Hesk v3, which is said to be so secret, not even our beloved boss knows when it will be ready

/* edit
Removed, Boss is right, its probably to complicated to use. Sorry.
*/

[Klemen]

I'm not sure how many users would really need per-category permission management in HESK. I don't want to add too much to HESK as the main goal is keeping it a simple alternative to complex solutions

[alcazar]

Removed (also from the "Mods-To-Do-List" where it was found).
As edited above youre right, but as "simple alternative" Hesk is already to complex, lets call it "one of the best alternatives"