General category and auto assign

[Anthonyt]

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Hi,

I currently have 3 categories (2 new categories and the standard General category). I have setup email fetching from my exchange server which works fine. My question is twofold: How can I remove the 'general' category. It is not needed. How do I make all email received go to one of my new categories I created? Currently all new tickets created via email end up in the general category.

Thank you

[hostwebservice.com]

Script URL:
Version of script:
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:

Write your message below:

Hi,

I currently have 3 categories (2 new categories and the standard General category). I have setup email fetching from my exchange server which works fine. My question is twofold: How can I remove the 'general' category. It is not needed. How do I make all email received go to one of my new categories I created? Currently all new tickets created via email end up in the general category.

Thank you

Hi

You need to edit "general category" to one of the 2 categories that you have created.
Then you can cancel one the one left:
example
a) general category
b) info
c) support

edit a) general category >> info new
cancel old "info" category
then redit "info new" and change to "info"

Regarding email someone more expert then me will let you know

Marino

[TimPSNC]

Can't you just delete the info category (or support), and then rename the general category to Info? Then all new support tickets will go into Info.