Add Cc field when using "New Ticket" option

[unicorn]

Script URL: Internal site
Version of script: 2.4.2
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: multiple recipient, CC,new ticket etc

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I would like to be able to enter multiple email addresses when using "New Ticket" option. Right now if I enter email address separated by coma(,), it sends mail to the first email alone. How can I add multiple email addresses when creating a new ticket using "new ticket" option?

[jgo564]

I had recently encountered the same problem, but I found that in order for the ticket form to recognize the comma to add more than 1 email, you have to enable the function.

In the admin panel, go to Settings > Email tab and in the "Other" section, check "Multiple emails". That'll allow the script to no longer limit the email to only one and recognize the comma as the delimiter.

[Klemen]

Exactly, this needs to be enabled in HESK settings. By default, it will ignore all but the first email.

[unicorn]

Thank you so much jgo564 and Klemen. That worked for me.