Could not connect to MYSQL database

[Klemen]

Also, I see your help desk look has been customized a lot.

Do you get the same error if you do a clean installation of HESK (using nothing but original files) in a test folder?

It's more than likely that the error is related to the customizations since it's not been reported anywhere else.

[vinman57]

I have hesk on 2 different web sites, 2 different hosts - same issue occurs on both
-----------------------------------
These are the steps
1. Log in
2. click on settings.

it defaults to the general tab. The whole page starts to load but refreshes and shows this:

www.pianowizardacademy.com/helpdesk/hesk-step1.png

3. Click on help Desk (2nd tab) and click SAVE SETTINGS. Results in:

www.pianowizardacademy.com/helpdesk/hesk-step2.png

4. Click on "go back" - now everything is fine

www.pianowizardacademy.com/helpdesk/hesk-step3.png
----------------------

www.pianowizardacademy.com/helpdesk/phpinfo.php
www.pianowizardacademy.com/helpdesk/session_test.php

[Klemen]

I am 99.99% sure this is caused by third party Javascript in HESK (Javascript not included with original HESK).

Try following these steps precisely:

1. Download original hesk from www.hesk.com

2. Upload all unmodified files to
www.pianowizardacademy.com/hesktest

3. Copy the hesk_settings.inc.php file from inside "helpdesk" to the new "hesktest" folder

4. Login as an administrator to
www.pianowizardacademy.com/hesktest/admin


Does the same problem occur?

[vinman57]

No, the problem does NOT occur - it works good.

[Klemen]

This indeed proves some of the custom changes (probably Javascript) you have is causing the problem.

What exactly is causing problem in your case I don't know as I don't know what has been modified. What I would do is I would modify the working help desk step by step testing each time if the same error occurs. When it does you will know the last change you did is the cause of the problem.

[vinman57]

The only changes are header.inc and footer.inc to add the header and footer. That's all.

[Klemen]

And some code in there (or some Javascript called form the header) is exactly what is causing the problems.

[lupolo]

i have found my problem!

I used my over-all user account for mySQL.

I now have create a user within the hesk table of mySQL and now it works.