Piping error PHP Deprecated

[markhuizar]

Hello

I have some problems with email pipe, but this is very weird. Until yesterday it works perfect and know it works and generate the ticket but also when you email to support@domain.com you receive an email error like that

"This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

pipe to |/home/username/public_html/domain.com/hesk/inc/mail/hesk_pipe.php
generated by support@domain.com
local delivery failed

The following text was generated during the delivery attempt:

------ pipe to |/home/username/public_html/domain.com/hesk/inc/mail/hesk_pipe.php
generated by support@domain.com ------

PHP Deprecated: Directive 'safe_mode' is deprecated in PHP 5.3 and greater in Unknown on line 0"

I have to say that the file hesk_pipe.php has the right permission 755, and safe_mode is off.

Do you think it is a problem with my hosting services?

[Klemen]

This is indeed a server configuration issue and something the hosting company needs to fix (perhaps they upgraded PHP but are using an old php.ini file with safe mode on?).

The error shows when PHP starts - before any HESK code is processed. The same thing would happen no matter what script you tried to pipe to (you can try piping to a simple test PHP script to confirm this).

Even if PHP on your website shows safe_mode is off, there could be several different PHP installations on the server and email piping could use a different one (or load a different php.ini file).