Script URL: http://www.behaviourneeds.co.uk/helpdesk/
Version of script: 2.4.2
Hosting company: Hostgator
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Is there a report available that shows the average answer time for tickets?
Thanks
Chris
Extra Reports - average answer time?
Moderator: mkoch227
Re: Extra Reports - average answer time?
No such report is available in HESK.
It may be added in the future, but may be a bit tricky due to the way database is setup (doable, but would probably use too much resources on large databases).
It may be added in the future, but may be a bit tricky due to the way database is setup (doable, but would probably use too much resources on large databases).
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here 
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Also browse for php hosting companies, read php books, find php resources and use webmaster tools