2.3 MOD see category name in admin panel

[lupolo]

Thank's to Klemmen, maybe someone else is looking for this piece of code ..

MOD: helpdesk/inc/ticket_list.inc.php:

around line 333 before "echo <<<EOC

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$ticket['category'] = $hesk_settings['categories'][$ticket['category']];

undernead line:

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<td class="$color" style="text-align:left; white-space:nowrap;"><input type="checkbox" name="id[]" value="$ticket[id]" />&nbsp;</td>

paste:

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<td class="$color">$ticket[category]</td>

undernead line:

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<th class="admin_white" style="width:1px"><input type="checkbox" name="checkall" value="2" onclick="hesk_changeAll()" /></th>

paste:

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<th class="admin_white" style="text-align:center; white-space:nowrap;"><a href="<?php echo $href . '?' . $query . $sort_possible['category'] . '&sort='; ?>category"><?php echo $hesklang['category']; ?></a></th>

[Lisaweb]

Thanks, this worked great!

[Lisaweb]

Actually, didn't work as great as I thought... after implementation, if I wanted to view by category, every time I refreshed the page it would revert to the standard view. So I took the code out for now.

[Lisaweb]

Dumb me! This did work - I forgot to check "make this my default view" in the settings.

[Nathanoj]

Thank you all, this was very helpful!

I was able to get the category column to show up, but it would really be helpful to see the "owner" column. I tried messing around with the php code and even searched the SQL tables to try and figure out what the right names would be ("owner" "assignedto" "user" etc.), but couldn't get it to work.

Can someone tell me how to get the "owner" column to show up?

[Nathanoj]

Just a bump on this question... or is this capability added to 2.4?

[lupolo]

Just a bump on this question... or is this capability added to 2.4?

Yes have this working.