sending a message about the change of status of unregistered

Helpdesk for my helpdesk software

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kadavr
Posts: 1
Joined: Thu Mar 28, 2013 6:02 am

sending a message about the change of status of unregistered

Post by kadavr »

Script URL:
Version of script: 2.4.2
Hosting company: local Debian
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:

Write your message below:
Good all the time of day. The question is - there are many users who do not register, leave a request with the email address. Is it possible to send messages to users by changing the status of the ticket? Or just where that is the settings that I did not notice?

P.S. Sorry if the question has already been raised. I do not speak English very well, and for the text-thanks Google translator :)
Klemen
Site Admin
Posts: 10164
Joined: Fri Feb 11, 2005 4:04 pm

Re: sending a message about the change of status of unregist

Post by Klemen »

The notification is only sent when a reply is added to the ticket, not when status changes.
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