Default the "Canned response" to "Add to the bottom"

[srumberg]

Script URL: 2.4.2

When responding to a ticket, set the default action for inserting a Canned Response to "Add to bottom" (non-destructive) instead of "Replace message".

Why? "Replace message" is destructive and many times I start to compose a detailed response and then want to add a canned response. I select my canned response and, poof!, all of my typing is gone!

Note to users: the current default can be modified in admin/admin_ticket.php -- move

Code: Select all

checked="checked"

down one line to the other radio button.

[Klemen]

This makes sense, I will switch the default selection in 2.5!

[srumberg]

Great - thanks!